Frequently Asked Questions About Carpet Cleaning & Other Services
Is your question missing? Contact us today to get your question answered.
Depending on homes activity level, if you have kids, pets, wear your shoes in the house, etc., we could recommend as often as every 6-12 months, but manufacturers REQUIRE your carpet to be cleaned every 12-18 months to retain warranty.
We always do the best we can to make your stains go away. Unfortunately, some stains are permanent, and some odor problems are impossible to eliminate without replacing the pad and then cleaning and sealing the subfloor.
Typically an area is a room up to 200 sq. ft. Living room/dining combos are considered two areas. Non-standard areas, such as baths, hallways, landings, walk-in closets, etc. are priced at a separate, usually lesser rate.
Yes. We will vacuum all areas to be cleaned, but we ask that you vacuum the day before as well to ensure the removal of as much dry soil and/or pet hair on the carpet, so you get the best possible results.
On average, your carpet will dry in as little as 2-3 hours. Drying time will depend on how much solution is needed, the humidity, temperature, etc. and it can take longer, so we ask that you give it 24 hours before resetting any furniture.
On average, an area will take about 10-20 minutes to clean. This time estimate can change considerably depending on soiling, furniture that needs to be moved and spot treatments.
We can move light furniture upon customers request when cleaning. We do not move heavy furniture pieces, breakables and electronics.
No. We set our appointment for a specified time slot and we will call you when we’re on our way.
Yes, you can, although we recommend wearing shoe covers until it’s fully dry. Your technician will provide shoe covers upon request to prevent re-soiling while the carpet is still drying.
We do our best to get spots and stains out with our basic cleaning process. If we need to spot treat specific stains, i.e. pet stains, coffee stains, wine, juice, rust, etc. then it would be an additional charge.
We have several options for pet stains and odor control. Treating pet stains and odor takes more work than a basic cleaning. Your technician will inspect your carpet with a UV blacklight to pinpoint where the stains are and provide options for treatment.
We do offer protectants. They will help in preventing re-soiling and makes it easier to clean up spills. We can apply a protectant after the cleaning. This service is not always needed so we will go over any recommendation beforehand.
Before we start cleaning, we do a thorough walkthrough pre-inspection. If we think your carpet looks like it needs to be replaced or has any needed repairs, we will let you know.
Yes, we also offer furniture / upholstery cleaning, tile grout cleaning and tile cleaning with grout sealing.
We’re transparent about our service and don’t hide any costs. Our pricing comes with a “No Surprise Guarantee”. The price we give you on-site is the amount you pay.
We are fully licensed and insured.